Privacy Policy
Last Updated: September 18, 2024
Introduction
Welcome to Showtime Auto Glass. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website showtimeautoglass.us or use our services.
Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by all terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.
1. Information We Collect
1.1 Personal Information
We may collect the following types of personal information that you voluntarily provide to us:
- Contact Information: Name, email address, phone number, and physical address
- Vehicle Information: Make, model, year, VIN, and insurance details
- Payment Information: Credit card details, billing address, and other financial information necessary to process transactions
- Communication Records: Records of your interactions with our customer service team
- Service History: Information about services we have provided to you
1.2 Information Automatically Collected
When you visit our website, certain information may be automatically collected, including:
- Technical Information: IP address, browser type and version, operating system, device information
- Usage Data: Pages visited, time spent on pages, links clicked, and other actions taken on our website
- Location Data: General location information based on IP address
- Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies (see our Cookie Policy section below)
2. How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, maintain, and improve our services
- Process and fulfill your service requests
- Communicate with you about appointments, services, and promotions
- Respond to your inquiries and provide customer support
- Send you technical notices, updates, and administrative messages
- Send marketing communications (only with your consent)
- Analyze usage patterns to enhance user experience and website functionality
- Protect against, identify, and prevent fraud and other illegal activities
- Comply with legal obligations and enforce our terms of service
- Personalize your experience with customized content and recommendations
3. Legal Basis for Processing (Where Applicable)
We process your personal information based on one or more of the following legal grounds:
- Your consent
- Performance of a contract with you
- Compliance with a legal obligation
- Protection of your vital interests
- Our legitimate business interests, which do not override your fundamental rights and freedoms
4. How We Share Your Information
We may share your information with:
4.1 Service Providers
We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as:
- Payment processors
- Customer service providers
- Marketing and advertising partners
- Analytics providers
- IT and cloud service providers
These service providers have access to your information only to perform these tasks on our behalf and are contractually obligated to protect your information.
4.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government requests).
4.3 Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information.
4.4 With Your Consent
We may share your information with third parties when you have given us your consent to do so.
We do not sell your personal information to third parties.
5. Cookie Policy
5.1 What Are Cookies
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used to make websites work more efficiently and provide useful information to website owners.
5.2 How We Use Cookies
We use cookies for the following purposes:
- Essential Cookies: Necessary for the website to function properly
- Analytical/Performance Cookies: Allow us to recognize and count visitors and analyze how visitors move around our website
- Functionality Cookies: Enable our website to remember choices you make and provide enhanced features
- Targeting/Advertising Cookies: Record your visit to our website, the pages you have visited, and the links you have followed to deliver more relevant ads
5.3 Your Cookie Choices
Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience and some portions of our website may not function properly.
6. Data Security
We have implemented appropriate technical and organizational measures designed to protect the security of your personal information. These measures include:
- Encryption of sensitive information
- Regular security assessments
- Access controls and authentication procedures
- Secure data storage systems
- Employee training on security practices
However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider:
- The amount, nature, and sensitivity of the personal information
- The potential risk of harm from unauthorized use or disclosure
- The purposes for which we process your personal information
- Whether we can achieve those purposes through other means
- Applicable legal requirements
8. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information from our systems.
9. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information. These rights may include:
9.1 For All Users
- Right to Access: You may request a copy of the personal information we hold about you.
- Right to Rectification: You may request that we correct incomplete or inaccurate information about you.
- Right to Deletion: You may request that we delete your personal information in certain circumstances.
- Right to Restrict Processing: You may request that we restrict the processing of your information in certain circumstances.
- Right to Object: You may object to our processing of your personal information in certain circumstances.
- Right to Data Portability: You may request a copy of your personal information in a structured, commonly used, machine-readable format.
9.2 State-Specific Privacy Rights
Residents of certain states may have additional rights under their state's laws:
California Residents
California residents may have additional rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal information is being collected
- The right to know whether personal information is sold or disclosed and to whom
- The right to opt-out of the sale of personal information
- The right to non-discrimination for exercising CCPA rights
Arizona and South Carolina Residents
As our primary places of business, Arizona and South Carolina residents may have specific rights under state law regarding personal information. Please contact us for details about any additional rights you may have under state law.
9.3 How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before responding to your request.
10. International Data Transfers
We are based in the United States and the information we collect is governed by U.S. law. If you are accessing our services from outside the United States, please be aware that information collected through our services may be transferred to, processed, and stored in the United States, where our servers are located and our central database is operated.
By using our services, you acknowledge that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.
11. Third-Party Links
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's website. We strongly recommend that you review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
12. Jurisdiction and Governing Law
This Privacy Policy and our privacy practices are governed by the laws of the States of Arizona and South Carolina, United States. By using our website and services, you consent to the jurisdiction of these states for any disputes arising from or related to this Privacy Policy or our use of your information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our information practices. We encourage you to periodically review this Privacy Policy for the latest information on our privacy practices. If we make material changes to how we treat your personal information, we will notify you through a notice on our website's home page or by direct communication.
The date of the last update will be indicated at the top of this Privacy Policy.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Showtime Auto Glass
Email: support@showtimeautoglass.us
Phone: (843) 212-6511
Address: 1100 3rd Ave S. Unit A Myrtle Beach, SC 29577
By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
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